An AI agent that answers your
WhatsApp, your social media and your site.
The same agent on all your channels, trained on your business information: WhatsApp, Instagram, Facebook and your website chat. It answers whenever people write, works out what each person needs, books the appointment and leaves everything written down in your panel. When something needs a human, it says so and steps aside.
Watch an ordinary night.
Eleven at night on a Tuesday, the clinic closed and nobody on duty. It plays on its own, with the clock sped up: watch how it answers, how it books, and the exact point where it goes quiet and leaves the conversation to a person.
The conversation, exactly as the person sees it
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Tuesday, 22:47
- Good evening. Are you open tomorrow? I need my dog vaccinated and bathed the same day.
- Good evening, Daniela. I'm Lucía, the AI assistant at Huellas del Norte: I'm not a person, but I can book you right now. Tomorrow we're open 09:00 to 18:00, and yes, the vaccine and the bath happen in the same visit. How old is he, and when was his last vaccine?
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Tuesday, 22:49
- He's 4, a labrador, about 30 kilos. The last one was July last year, I think.
- Past a year he's due the DHPP booster and the rabies shot, and a bath for a 30-kilo labrador takes about two hours. Would you rather drop him off in the morning and pick him up at midday, or bring him in the afternoon?
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Tuesday, 22:51
- The morning, and I'll come back for him.
- Tomorrow I have 09:30 and 11:00 free. With the 09:30 you'd pick him up around midday. Shall I hold that one?
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Tuesday, 22:52
- Yes, the 9:30 one.
- Booked: tomorrow 09:30, vaccines and bath, under Daniela Proaño. Bring his vaccination card if you have it handy; if not, we'll check it here. The confirmation goes out now and the reminder in the morning.
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Tuesday, 22:54
- One last thing: I have two dogs. Is there a deal if I put both on the annual vaccination plan?
- That one isn't mine to decide: discounts are authorised by the team, and I'm not going to quote you a price that won't hold. I'm passing your question to Gabriela along with everything we discussed, and she'll answer first thing. Your 09:30 appointment stands.
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Wednesday, 08:02
- Nine hours without a single automated reply: the conversation already belonged to a person.
- Good morning, Daniela. I'm Gabriela, from Huellas del Norte. There is a family plan for two dogs: the vet will go through it with you today at 09:30 and, if it suits you, we set it up right there. See you then.
- All of this happened with the clinic closed. The appointment was on the calendar before anyone woke up, and Gabriela started her day with the question ready and the whole conversation in front of her. The agent invented no discount, and wrote nothing more while the conversation wasn't its own.
A demonstration with an invented business: the clinic, the conversation and the person do not exist. The agent's messages are the ones it would really send, with the same limits: it says it is an AI in its first message, it doesn't diagnose, and it doesn't offer a discount nobody authorised.
What it does, exactly
It isn't a menu of options or a tree of buttons. It's an agent that holds a conversation, and what it's allowed to say comes from a brief filled in with your data: your services, your hours, your terms, the way you talk.
- Answers 24/7 with your business information, not with generic answers from the internet.
- Qualifies every lead: asks what it takes to know whether this is your customer, and how urgent it is.
- Books the appointment against the free slots in your Google Calendar, and sends the confirmation and the reminder.
- Recognises returning people: it doesn't ask for their name again or repeat what you already discussed.
- Flags when a human is needed and stops replying so it isn't in the way; your team picks the conversation up from the panel and hands it back when they're done.
- Writes everything down: every contact lands in your panel with their record, their status and the full history.
How it's done
WhatsApp runs on Meta's official API, not on a phone wired to a program. That matters: the number belongs to your company, it doesn't drop because someone logged out, and there's no risk of Meta blocking it for using an unauthorised route.
- Diagnosis. We look at what people ask you today, what you answer, and where your time goes.
- The brief. We put your business into a document: services, prices, hours, terms, what the agent may say and what it's forbidden to say.
- Connection. The WhatsApp number goes onto Meta's official API, your social accounts (Instagram and Facebook) connect to the same agent, and the chat is embedded in your site. Google Calendar is connected if you want it booking.
- Pilot and tuning. It goes live with your team watching, and it's corrected with real conversations, not assumptions.
What you need to provide
- A mobile number that is not in use in the WhatsApp app: once a number joins the API it stops opening on the phone.
- A Meta Business account in your company's name (if you don't have one, we create it with you).
- Your business information: what you sell, at what price, during what hours, on what terms.
- A Google Calendar, only if you want it booking.
- The social media accounts you want connected, in your company's name.
What it doesn't do
Saying it here is cheaper than finding it out in the third meeting.
- It doesn't run your social media. It answers the messages that come in on Instagram and Facebook; it doesn't post content or manage ads.
- It doesn't go looking for people. It answers whoever writes; there's no cold outreach.
- It doesn't close the sale on its own. It qualifies, quotes and books; your team closes.
- It doesn't make things up. What isn't in its brief, it doesn't say: it hands you over to a person.
What we get
asked most.
If your question isn't here, ask IntelliA: it answers at any hour.
Half an hour and
a clear map.
The consultation is free and it isn't a sales call: you leave it knowing what to automate first and what to expect. Pick a time that suits you.
Prefer to write first?
The rest of what we do
AI voice calls
Phone calls with an artificial intelligence voice to confirm appointments, remind people of visits and follow up with leads. Implemented on top of an existing agent plan.
Automated sales
Automatic WhatsApp follow-up, instant reference quotes and appointment reminders, with a lead panel and a pipeline by status.
Custom automation
Integration of CRM, ERP, spreadsheets, email and payment gateways into automatic flows that run repetitive tasks, validate data and notify exceptions.
Websites
Development of fast, measurable, search-optimised websites and landing pages, with an artificial intelligence agent integrated from launch.
Online stores
Development of online stores with catalogue, cart and payments for Ecuador, with automated WhatsApp support and abandoned-cart recovery.